Website Privacy Policy

This Website Privacy Policy applies primarily to information collected through our public website and related online services.

Information created or maintained while providing medical care may be protected health information under the Health Insurance Portability and Accountability Act, commonly called HIPAA. Our use and disclosure of that information are described more fully in our separate Notice of Privacy Practices.

If this Website Privacy Policy conflicts with our Notice of Privacy Practices concerning protected health information, the Notice of Privacy Practices will control.

Depending on how you use the website, we may collect the following categories of information.

Information You Provide

You may provide information such as:

• Your name.
• Email address.
• Telephone number.
• Mailing address.
• Date of birth.
• Appointment preferences.
• Insurance information, if you choose to provide it.
• Payment or billing information.
• Questions or messages submitted to us.
• Health information you choose to include in an appointment request, form, or message.
• Information necessary to confirm your identity.
• Information relating to a parent, guardian, dependent, or person for whom you are legally authorized to act.

Please provide only the information requested and avoid entering highly sensitive medical information into a general website contact form.

Information Collected Automatically

When you use the website, we or our service providers may automatically receive limited technical information, such as:

• Internet Protocol address.
• Browser and device type.
• Operating system.
• Date and time of access.
• Pages viewed.
• Referring website.
• General geographic area.
• Website performance and error information.
• Cookie or similar technology identifiers.

We use this information to operate, secure, maintain, and improve the website.

We may use collected information to:

• Respond to questions and appointment requests.
• Schedule or manage visits.
• Verify your identity.
• Provide in-person or telehealth services.
• Communicate about appointments, care coordination, billing, or practice operations.
• Process payments.
• Maintain business and medical records.
• Improve the website and understand how it is used.
• Protect patients, staff members, and website users.
• Detect fraud, abuse, security incidents, or unlawful activity.
• Comply with legal, regulatory, licensing, and professional obligations.
• Exercise or defend legal rights.

When information is protected by HIPAA, we use and disclose it only as permitted by HIPAA, our Notice of Privacy Practices, and other applicable law.

We may disclose information in the following circumstances.

Healthcare and Business Operations

Information may be disclosed to individuals and organizations involved in providing or supporting your care, payment, or healthcare operations, as permitted by law.

These may include:

• Treating healthcare professionals.
• Laboratories.
• Pharmacies.
• Imaging facilities.
• Specialists and referral partners.
• Billing and collection providers.
• Electronic medical record providers.
• Telehealth and communication platforms.

Service Providers

We may disclose limited information to vendors that help us operate the website or practice, such as:

• Website hosting companies.
• Scheduling platforms.
• Payment processors.
• Email or text-message providers.
• Information technology and cybersecurity providers.
• Data storage and backup providers.
• Professional advisers.

When legally required, vendors that handle protected health information on our behalf must enter into an appropriate business associate agreement and safeguard the information.

Legal or Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with a law, regulation, court order, subpoena, or legally valid governmental request.
• Report suspected abuse, neglect, or threats as required or permitted by law.
• Prevent or respond to fraud, security problems, or unlawful activity.
• Protect the rights, health, or safety of a patient, another person, or the public.
• Establish, exercise, or defend legal claims.

Business Changes

Information may be transferred as part of a merger, acquisition, restructuring, sale, financing, or transfer of some or all of the practice's assets, subject to applicable privacy and healthcare laws.

With Your Permission

We may use or disclose information for another purpose when you authorize or direct us to do so.

Mend Medical Care does not sell personal medical information.

We do not use protected health information for targeted advertising or disclose it to advertising companies except when specifically authorized by the individual or otherwise expressly permitted by law.

When we use advertising, analytics, or social-media technologies on the public website, we take reasonable steps to configure them so that they do not collect information from patient portals, appointment forms, telehealth pages, or other areas where patients submit medical information.

The website may use cookies and similar technologies to:

• Keep the website functioning.
• Remember basic preferences.
• Protect website security.
• Measure website traffic and performance.
• Identify technical problems.

You may be able to block or delete cookies through your browser settings. Blocking certain cookies may cause some website features to function incorrectly.

We do not guarantee that browser-based “Do Not Track” signals will be recognized by every service provider.

We may use third-party platforms for scheduling, intake forms, telehealth, payments, or patient portal access.

Information entered into these platforms may be collected directly by the platform and shared with Mend Medical Care. These platforms may have their own privacy notices and security practices.

When a platform handles protected health information for Mend Medical Care, we require appropriate privacy and security protections as required by law.

Email and standard text messaging are not always completely secure.

Do not send highly sensitive medical information through ordinary email, text messaging, or a general website contact form unless instructed to do so.

We may use email or text messaging for appointment reminders, scheduling, billing, care coordination, and other practice communications. Message and data rates may apply. Message frequency varies.

We do not share your mobile telephone number or your text-messaging opt-in consent with third parties or affiliates for their marketing or promotional purposes.

You may opt out of nonessential promotional email by using the unsubscribe link and may opt out of nonessential text messages by replying STOP. You may reply HELP for assistance. We may still send communications that are necessary for treatment, billing, safety, or administration when permitted by law.

Payments may be processed by a third-party payment processor.

Mend Medical Care does not typically store complete payment-card numbers on its own systems. The payment processor's collection and use of payment information are governed by its own privacy and security practices.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, email system, communication method, or data-storage system can be guaranteed to be completely secure. You should use caution when sending information electronically.

If we discover a breach requiring notification, we will provide notice to affected individuals and government agencies as required by applicable law.

We retain information for as long as reasonably necessary to:

• Provide services.
• Maintain medical and business records.
• Complete billing and payment activities.
• Resolve disputes.
• Meet legal, tax, licensing, insurance, and professional obligations.
• Protect against fraud and security threats.

Medical records may be retained according to separate federal and state medical-record requirements.

The public website is intended for use by adults and is not directed toward children under 13 acting independently.

A parent, legal guardian, or other legally authorized person may use the website to request medical care for a minor.

We do not knowingly collect personal information directly from a child under 13 through the public website without appropriate authorization. Contact us if you believe a child has submitted information without proper permission.

Depending on the type of information and applicable law, you may have the right to:

• Ask what information we maintain about you.
• Request access to or a copy of certain information.
• Request correction of inaccurate information.
• Request confidential communications.
• Ask us to limit certain uses or disclosures.
• Request deletion of certain website information when we are not legally required to retain it.
• Withdraw an authorization for future uses or disclosures.
• Opt out of nonessential marketing communications.
• File a privacy complaint without retaliation.

Rights concerning your medical records and protected health information are explained more fully in our Notice of Privacy Practices.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request.

Our website may link to external websites, social-media pages, maps, laboratories, pharmacies, scheduling tools, or other third-party services.

We are not responsible for the privacy practices or content of a third-party service that we do not control. Review the third party's privacy policy before providing information.

Mend Medical Care is based in Arizona. The website is intended primarily for individuals seeking information about services that may be provided where our professionals are legally authorized to practice.

Visiting the website from another state or country does not mean that medical services are available in that location.

We may update this Website Privacy Policy when our services, technology, vendors, or legal obligations change.

The updated policy will be posted on this page with a revised effective date. Material changes may also be communicated in another reasonable manner when required.

Questions, requests, or complaints concerning this Website Privacy Policy may be directed to:

Privacy Contact
Mend Medical Care
Mend Health Solutions LLC
1600 W University Ave, Suite 112
Flagstaff, Arizona 86001
Phone: (928) 220-6363
Email: support@mendmedicalcare.com
Website: https://mendmedicalcare.com

You may also file a complaint regarding protected health information as explained in Mend Medical Care's Notice of Privacy Practices.